Help4Owners.com Project Process & Terms

Address:
101 W Main St, Suite 800, Norfolk, VA 23510

Phone:
(757) 664-2592

Phase I: Order Authorization & Payment

Once we receive your signed order authorization and initial payment, your project officially begins and moves into Phase II.

Phase II (a): Discovery, Consultation & Materials (if Help4Owners is Consulting)

If Help4Owners is assisting with copy, design, or strategy, we will schedule a Discovery Call to review goals, messaging, and creative direction. We’ll then outline design and material requirements to move the project forward efficiently.

Phase II (b): Template Provided (if Client is Providing Copy & Design)

If you are providing your own content and creative materials, we will supply templates or specifications for submission to ensure everything aligns with project standards and technical requirements.

Phase III: Content and Material Collection

We will collect and review all necessary materials—either supplied by you or created by our team—to prepare for final approval and production.

Phase IV: Approval & Production Authorization

Upon approval of final designs, content, or deliverables, you will authorize production or implementation. Once approved, no further changes can be made without written agreement.

Phase V: Production & Implementation

Our team begins execution—whether that includes campaign setup, creative production, or deployment of your marketing or consulting deliverables.

Phase VI: Delivery or Distribution

Once production is complete, your project is delivered digitally or physically as agreed upon. For digital projects, final assets or campaigns are deployed according to your schedule.

Phase VII: Client Review

Clients must review all delivered materials or campaigns for accuracy and quality within seven (7) days of receipt or launch. Any corrections or issues must be reported within that timeframe for resolution.

Phase VIII: Post-Order Review & Sign-Off

After review and any necessary adjustments, a final project sign-off will complete the order. This confirms the project has been delivered in accordance with agreed-upon specifications.

Cancellation Policy

Once your project reaches Phase IV (Approval & Production Authorization), cancellations are not permitted, and payments become non-refundable due to the custom nature of our services and production costs incurred.

Service & Quality Guarantee (30 Days)

Help4Owners stands behind the quality of its consulting, creative, and campaign deliverables. Should any technical, design, or deployment issue arise directly from our production process within 30 days of project delivery, we will repair, correct, or reissue the affected materials at no additional cost.

What is Covered:

Errors in approved deliverables caused during production or delivery

Technical malfunctions in hosted media or interactive assets

Campaign deployment errors resulting from our team’s setup

What is Not Covered:

Client-requested revisions after approval

Errors resulting from client-provided materials

Third-party platform issues, including hosting, ad performance, or algorithmic changes

After 30 days, any required rework may be quoted at standard hourly or project rates.

Help4Owners Communication Policy

Once you opt into Help4Owners’ communication program, you may receive updates that include owner assistance tips, strategy advice, service updates, and promotional offers related to property ownership and management support.

You can cancel SMS communications at any time by replying “STOP” to any message. Once you do, we will confirm your unsubscribe status and you will no longer receive text messages. To rejoin, simply opt in again through our website or sign-up form.

If you experience any issues with our messaging program, reply with “HELP” for assistance, or contact us directly at [email protected].

Mobile carriers are not responsible for delayed or undelivered messages.

Message and data rates may apply depending on your wireless plan. You can expect to receive a few helpful messages per month. For questions regarding your text or data plan, please contact your wireless provider.